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| About Us Dillycharm are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept all major credit/debit cards. Payments are securely processed by Protx. |
| Shipping And Handling UK Recorded Delivery (uninsured) - £1.50 Special Delivery (insured) - £4.50 (recommended for items valued at £30 or more) Orders over £150 will be delivered absolutely free of charge (UK only) |
| Delivery Schedule We aim to process your order within 7 days. However, if any item is out of stock, we will notify you via email immediately with an expected delivery date or the option to request a refund/order an alternative item. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us using the link on the store page. We will respond within 24 hours. |
| Privacy Policy Dillycharm do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy If you wish to cancel an order within 7 days of the order being placed a full refund will be offered. If you have received the goods within that timescale, they must be returned in original condition. You will be responsible for all postage costs associated with the return of the item. It is recommended that you obtain proof of posting as Dillycharm does not accept responsibility for any goods that fail to be returned. If your order is damaged on receipt or you are not entirely satisfied with your order, please contact us via email with the details of the problem as soon as possible. Any faulty items must be reported within 7 days of receipt so that we can arrange for you to return the item to us. We will then send out a replacement or arrange a refund. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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